Respected sir/madam,
SEARS, PLEASE FORWARD THIS To the Blue Ribbon Service Case Managers (AKA) PHONE TAG CENTRAL First of all let me start by saying, That I can see that your division is very much a part of SEARS commitment to customer service. Because there was very little SERVICE, and any one who thinks you provide a service to your customers, should be COMMITTED. When I received a message that Blue Ribbon Service wanted to discuss the issue I had with my weed trimmer, I thought that maybe my letter to SEARS did some good. And that I didn't just waste a stamp. Boy, was I wrong. Not only did I waste a stamp, I wasted my time calling and playing phone tag with Liz Terrel and Melanie Silkworth (Sorry if I got the name wrong, SOME PEOPLE WORRY ABOUT DOING THE RIGHT THINGS), for almost two weeks. On Friday July 17th the first call said if they did not hear back from me by the end of business that day, they would try again on Saturday the 18th, so on Saturday NOT MUCH TRYING was done, because my wife and I were home all day getting ready to have people over that night. Than on Monday the 20th I called and left a message with home and work numbers and the hours of where I would be. They called back on Monday and their message said they would try to contact me, before the end of business on Tuesday. Even with the message I left for them Monday at around 2:00 pm stating that I would be at work during this time. They called my home not more than 10 minutes after I called them. And no they did not try to call my work. I tried to call them on Tuesday, and Their next message was that if they did not hear from me, they would try and call Thursday the 23rd. I even saved the message thinking maybe I did not hear them correctly. So as of this writing ( I tagged them at 6:55 pm on Wednesday the 22nd and got no answer five minutes before end of business, who in their right mind is not setting at their desk with five minutes to go waiting to go home, and now I'm waiting to be tagged back) I can't wait to see what Thursday brings. Will the game continue? Or will we get to speak to each other. Only time and AT&T will know. Now, for the second part, a Blue Ribbon in my book means the best of show. Maybe you should think of changing the services name to PARTICIPATION RIBBON SERVICE CASE MANAGERS. Because I only see a lack of participation in this case. Definitely not a BLUE RIBBON service. Unless you mean your customers BLUES. Oh, by the way. My weed trimmer is still not working. Now I have more to ad to the story about SEARS LACK OF CUSTUMER SERVICE. And from what I'm hearing, I'm not the only one who is very UNHAPPY WITH SEARS. Unhappy Customer PS Thursday and Friday came and went no call. Still no Blue Ribbon effort for customer service. Please do me a favor, just tell me you hate your job and you don't care what happens to the items after they leave the store. And I will stop thinking that SEARS may actually care about doing the right things right.