I am attempting to advocate for my almost-93 year old Mom who is a 2 year+ customer of Direct TV. she told me they keep raising her rates, charging her credit card more $ each month. I started calling them today at 9am Cali time and gave up at 12:20pm! Over 4 hours trying to get a "Supervisor" to speak with me, getting hung up on (twice), and total disrespect, no love or compassion. At the end, the 4th person told me basically, "so quit if you don't like it." When I go online they are advertising the same "Plan" my Mom is paying almost $64 for, at $29.99 for their latest "special deal" which is nothing but a bait & switch come on. they suck you in, then lower the boom. I want her to switch to Dish Network, but I read online that they are just as bad. Are they? She likes the "Plan" they have her on, but she's living on a fixed income and cannot afford to keep paying higher and higher rates. Are these people corrupt? they seem so to me, judging by the way they have treated me on the phone today. I am only here visiting for a few weeks, and whenever Mom tries to phone them (she does not go online!) she can never even get a LIVE PERSON, let alone A SUPERVISOR! She is put on hold for a 1/2 hour, then gives up, hangs up and is very sad & frustrated, as I am right now. HELP!