Respected sir/madam,
DiercTV advertises special deals for new customers than requires the customer to send in a rebate form in order to get the special deal. They say the rebate form will be mailed with the first statement. I, however, did not recieved the rebate form with my first statement. When I called to inquire about it, I was told they would take care of it by phone. My next statement arrived, and no special deal and no rebate form. Called again and was td everything would be handled over the phone, that they'd discount $21.00 plus give me HD channels ($10.00) off my billings for 12 months. Next statement arrives, and no special deal, no rebate form, no discounts. Plus I get a letter stating the rebate time period has expired. I call a third time. Of course there's no record of any previous conversation. I explained all that has occured. Am told nothing can be done about rebate, but I would get $20.00 discount on next 12 month statements. What happened to the last reps. promise? How can I beleive this one. Why hasn't Congress passed a consumers rights bill for satillite/cable providers like they did for cel phones? These companies should not be allowed to conduct business this way.