I had DirectTV installed January 30, 2009, as of today, still it is not working. I have gone a total of 65+ days with no TV, but still I am expected to pay my monthly bill, not complain, wait for 3 weeks for the next individual to come and repair what the previous individual has done, one blaming the other and yet I have no TV - I have not been able to watch any news programs, listen to any music, I have never be able to get all the channels that come with my package. So when I finally called in after yet another day of no TV - I am walked through the process of can you check this for me, and check that and by the way, turn it off and then turn it on, reset the red button, and they do not listen to me, I have no TV - all I get is 'searching for satellite'. Now, I call yet again, and still I get nothing, I am asked again where is your dish located, how many cables do you have, are they connected, and the list goes on and on, after using 45 minutes of my cell time, finally I give up, I am told to wait for 3 weeks to have a service individual come and look at it (again!); when I let him know this is unacceptable, why am I being charged the full amount when I have yet to get one full month of service that I ordered in the beginning. So I am transfered to another department, oh yeah, I am going to get a $15 credit for going without TV for 3+ weeks, out of a 4 week period. Is this fair, I lost it and yet they don't get it. I wanted to cancel, and yet I am told I have to pay a penalty fee, why do I have to pay any penalty fee when I signed a contract for services I have yet to receive. If you are thinking of getting Direct TV - be prepared to get ripped off, to be treated with disrespect, to pay for services that you will never get, and to have service individuals in your house once a month blaming each other for poor work.