Respected sir/madam,
I have been a Direct TV customer for almost two months and I am shocked a company is allowed to operate in the manner it does in todays business world. The problem is I was misled and lied to by the salesperson, there has not been a misunderstanding, but out-right lies. The salesperson was the only person that was a direct TV employee that I had communication with about Direct TV, the installer was a contractor, until I had problems. I was told by the salesman to call-in and report outages, anytime, and a credit would be issued, LIE no. 1. Further, I was told by the salesperson and the installer that I could add a new receiver anytime for just a $5 monthly fee increase, LIE no. 2. Finally, I was told by the installer, who I have the installation ticket, that the monthly service protection plan fee that I pay each month and do so by signing up for at installation that all future call-outs, repair or installation were and are covered under this plan, LIE. 3. The truth is you must have lost service for 24 hours to receive any credit, period. I found out tonight 8/26/09, that yes there is a $5 monthly fee for adding a receiver, but you, or just I, must pay $50 for a service call and a $25 connection fee, this is also tied to LIE no. 3. Lastly, as I stated the previous sentence, there is a $50 service call fee for a receiver installation. Now why am I paying a monthly fee, over $5 for a policy that covers all service calls and fees applicable on those calls? Please spread the word, negative WOM (Word Of Mouth) is the most effective, honest, and positive form of advertising in the world, positive or negative. Tell your friends, family, children, neighbors, pastor, teachers, everyone you know to stay away from Direct TV. This company is an example of all that is true of false, misleading, and evasive business practices. I do hope, and also that you and all who read this and spread the word, that we are able to somehow affect Direct TV's income stream in some way. If you spread the word and follow what you spread!, and all those who hear from you or from who you told, then Direct TV might change if they notice, lets say, , , 25% decrease in income, then they might change their practices and also reimburse those of us who have been wronged by this company. Thank you, Patrick Hayden