Respected sir/madam,
What a poor experience all the way around. My refrigerator was delivered with a part missing. It took me hours to explain the story over and over to costumer service until the finally agreed to send their repair service. The repair service did not come within the 4 hour window and I had to wait several days for the next appt. in the hope that this time they would make it. The worst thing was the costumer service's attitude of nothing being a big deal, not even me taking off half a day of work. This for sure will be my last appliance from Sears.