They keep telling me the refund hasn't been processed, because it is up to the Warehouse to process refunds. I asked them to contact the Warehouse. They said they cannot, as they do not have a phone number for them. They said I can contact the Corporate Office to see if they will process the refund, I said fine, give me their phone number. They said they can't because they do not have a phone number for them either. Their customer service phone number has changed since I returned my product, now it's 866... However, that is the number I called and they will not give me any answers. I am going to see what needs to be done to file a class action law suit! This is illegal!