Respected sir/madam,
UNBELIEVABLE ! RUDE, IGNORANT CUSTOMER SERVICE REPRESENATIVE, SUPERVISOR, & MANAGERS !!! I'VE BEEN WITH THEM FOR 20 YRS. DUE TO NFL TICKET. AFTER 35 MIN. ON HOLD I TRIED TO EXPLAIN MY SITUATION TO THEM, ( MY BANK CONFIRMED PYMT TO THEM 5 DAYS EARLY ), HOWEVER SINCE THEY DIDN'T SHOW THAT IT POSTED THEY COULDN'T ACTIVATE MY REPLACEMENT RECEIVER. ALTHOUGH MY SERVICE WAS NOT DISCONECTED YET ( 5 DAYS PRIOR TO ) THEY SAID THEY COULD NOT ACTIVATE MY NEW RECEIVER FOR WHICH I AM PAYING FOR, UNTIL THEY'RE COMPUTER SAYS IT WENT THROUGH - EVEN THOUGH I GAVE THEM A CONFIRMATION # FROM MY BANK. THEIR UNWILLINGNESS TO ACCOMODATE A 20 YR. CUSTOMER OF THEIRS, SHOWS THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS !!! I WOULD NEVER TREAT MY CUSTOMERS AS THEIR "OUTSOURCED", NON-AMERICAN SO CALLED CUSTOMER SERVICE MORONS TREATED ME. I WILL IMMEDIATELY DISCONTINUE MY ACCOUNT WITH THEM, AND WILL DO EVERYTHING I CAN TO INFORM ALL MY COLLEGUES AND CLIENTS TO DO THE SAME.