I ordered on-line 1) a REGULAR DVR 2) Two receivers The inept installer had to call his supervisor because he didn't know what he was doing, then put in a HD DVR which doesn't work with my TV and didn't have the 2 receivers. He said I had to call again to get those. I called and spoke to FIVE different people and they all rudely told me the same thing: "It doesn't matter that it was our mistake, you still have to pay an ADDITIONAL $300 in order to get the two other receivers that you ordered before." When I tried to explain to them how incredulously horrific customer service this was, they asked me what customer service was, because obviously they had not been trained in it. I boxed up the DVR and sent it back. I hope they remove the dish in my lawn at some point. Direct TV has much better packages than Comcast, but when their customer service agents are going to be such imbeciles, I refuse to work with them.