I bought the Magic Jack a year ago. Initially, the USB port would not support the MJ. Moving the magic jack to the top USB port fixed things quite well. Over the last year, I have had the intermittent reset issues, and occasional dropouts that have not bothered me. These things have happened rarely, although more often then with a legacy phone company. Just reset and there you go. HOWEVER, I had to call my house from down the street the other day on a pay phone. My cell went out. It cost me $.65 to do that. I got on the magicjack cue this morning and found out that even though I was told that my exchange was local when signing up, IT IS NOT LOCAL. Folks who call me from the local area, on a land line get charged for a long distance call. Now, I live THREE blocks from the headquarters of the Discovery Channel, in DOWNTOWN SILVER SPRING, 8 miles from ground zero and the White House. PC Magazine should most DEFINITELY qualify it's endorsement of Magic Jack. I read about these exchange issues others noted with interest, because I had been assured that folks who called me were not getting those charges. THAT IS NOT THE CASE. NOW, I am very dissatisfied. I would tell ALL of you to go down the street, and call your house from a pay phone, and see what happens. I was SHOCKED. Magic Jack promised to email me the minute that I was able to get a local phone number. Oh really, I have had the service for a year already. Interesting company. I would be interested to know if ANY metropolitan area is covered by magic jack. I would bet that they are criss crossing things so that they can get a share of those long distance charges on each call.