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Sep
25
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Monitor RMA
Respected sir/madam,
My Samsung monitor's power supplied failed 12 days ago. It's still under warranty. I called the support line and arranged to have a new monitor crossed shipped with a deposit on my credit card, which would be removed once I returned the defective product. Before proceeding, they required that I fax the proof of purchase. I did this immediately. To make a long story short: I've now faxed it 6 times. They apparently still haven't received it. The fax department is separate from the customer support centre, which means that the support centre wouldn't send the replacement monitor until the 'arrival' of the receipt. After many, many phone calls, I finally managed to reach someone other than the front-end flunkies. He discovered that there was some sort of problem with the transfer system. I can only imagine how many global customers are angry with them but have said nothing. I could have shipped the old monitor with the proof of purchase faster than their fax system. I'm still awaiting the arrival of the replacement unit. I'll never purchase another Samsung product again if it means that the warranty is useless due to inept customer support.
Post by Moejr
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