Respected sir/madam,
My husband's debit card was charged for my final bill and for equipment charges for my direct tv account. My husband is not on the direct tv account and did not authorize them to use the card. I am not on his banking account and do not have any access to his account. During the majority of the time I was with direct TV I was seperated and he was not even living with me. He made the last payment on my account before I ended the service. We were told because he has the same address listed as his primary address now and because we have the same last name his card can be charged for my expenses. His card was charged over $700 for services that have nothing to do with him. He is not even authorized to ask questions on my direct tv account. We have been told that the funds will not be refunded until their equipment is received eventhough my husband has nothing to do with this account. Once the equipment is received we will have to wait an additional 5 days. Beware of direct tv. They have horrible customer service. I cancelled my NFL package prior to the season and was charged for the services. The list of bad experiences can go on and on. If you search more you will find many similiar and worse horror stories with this company.