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Sep
28
Respected sir/madam,
I bought a Samsung LN-T4665F 46" LCD HDTV in June, 2007 from Best Buy. Within 9 months I started having problems with it. The screen would remain black when I turned it on. The blue light on the bottom of the set would come on, so I know it was getting power. After reviewing several forums on the internet for similar problems, I found one temporary solution was to turn the set on and off about a dozen or so times and the picture "might" stay on...Well, I tried this. Sometimes it worked and sometimes it didn't. Fortunately, I purchased the 4-year warranty for $349.99 when I bought the TV in 2007. (I don't normally do this. However, the cost of the TV then was over $2, 800, before taxes.) So, I called Best Buy to request service. It was like pulling teeth! However, to make a long story short, it's taken almost a year and no less than three (3) service calls to my home by a service technician. His last visit was on 8/1/2009, when he finally replaced the LCD panel/screen, the main power supply board, and the main circuit board in the TV. The cost of the labor and parts was well over $3, 000. No kidding! The technician sent me an email showing the cost breakdown. Fortunately it didn't cost me a dime because of the warranty. The TV worked OK for several weeks, but then the same old symptoms started occurring again a couple of weeks ago. I then called Best Buy Service (The Geek Squad) on 9/22/2009 again and demanded a new HDTV. They told me they would seek management approval for me to acquire a new TV and would get a confirmation number to me within 3-5 business days. I'm supposed to be able to take this issue back to the Best Buy store, give them the confirmation number and get a new, comparable TV. I wonder what they consider comparable!?! I'm now waiting for that confirmation number from The Geek Squad. If I don't hear from them by mid next week, I'll call them back... It's been a long two (2) frustrating years with this Samsung TV, Best Buy, and their Geek Squad! I'll never purchase any Samsung product again, from Best Buy or anyone else.
Post by Tina
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