Respected sir/madam,
I bought everything from sears-- expensive oven (about $1900 before discount, Kenmore, Sears's own brand), a refrigerator, dish washer, clothes washer, dryer, water softener, vacuum, even ping pong table, and more. Then nightmare began: (1) The expensive oven broken down in July 2008, about 2 years after original purchase. The stupid computer board burned! It was repaired in Oct. 2008. (2) In July 2009 ( 3 years within the purchase) the refrigerator stopped working-- called Sears and they rudely declined the repair. I then spent about $150 to have it repaired; (3) In July 2009 ( 3 years within the purchase) the clothes washer broke --called Sears and they told me I have to pay $129 + parts cost. I feel so hurt and paid a local repairman about $100 to have it repaired. (4) In August 2009, the expensive oven failed again-- the same issue--stupid computer board burned-- it's about 11 MONTH since Sears replaced it!!! Called Sears customer service and was transferred to different departments. Spent at least 2 hours with Sears and got nothing. I feel I deserved a free repair because it seems Sears repairman put a defective part 10 months ago, considering how expensive this oven is but how easy-to-malfunction it is, considering thousands of dollars I have spent Sears. Look how I was treated like a monkey -- those trained Sears rep kept you waiting for hours and then read some phony instruction they were given so say No. Hi, guys> looks at me and see how Sears treats its loyal customer!