Respected sir/madam,
We purchased a smooth top range from Sears on June 26th 2009, and were told it would be delivered the following Thursday, which it was not, it wasn't delivered until after July 4th. Then I called the first of September because the oven stopped working, and was told it would be September 28th before they could service it. The serviceman came, but was unable to fix it, and a part had to be ordered, and they are scheduled to return on October 8th, I am very dissatisfied with this service, and feel that when you purchase a new appliance, and it is still under warranty, the customer deserves top priority. I normally use my oven most everyday, and have been very inconvienced by this entire matter. I feel that Sears should deliver me a new range, instead od trying to fix a defective one. I will never purchase anything from Sears again!! Richard Mann bluejayone@yahoo.com