Respected sir/madam,
I moved service from Direct tv from one address to a new address with my boyfriend at the time last winter. When the installer came out, I just wanted the old equipment set up with no new contract and when I came home the new equipment was there, I sent it back and hooked up the old and cintacted them. Now since I have moved there trying to charge me a $431.57 fee for a new agreement cancellation fee when there wasn't a new contract intiated, it was a existing. I have sent 3 letters to them for disputing this agrument, no body gets in contact with me and they sent it to a collection agency. I'm filing a letter with the BBB in MN about this and also they let my ex turn service back on in my name when he wasn't even on the contract with me in April. I have been dealing with this since April and still nobody has clarified it and supposely one rep said it wa taken care of. I can't believe this company can get away with these fees when they don't have authorization to, and also try to debit your account. I think this is ridiculious. And I have seen how many people they have did this to and no one does anything about it.