Respected sir/madam,
I TOOK THREE ITEMS TO BE REPAIRED TO SEARS IN THE MERCER MALL IN BLUEFIELD WV AROUND THE 8TH OF JULY. I PAID THE REQUIRED DEPOSIT ON EACH ITEM: ONE CHAIN SAW AND TWO WEED TRIMMERS. ONE WAS THE BEST TRIMMER/BUSH HOG IN THE STORE. MY WIFE PURCHASED IT AROUND FOURTEEN YEARS AGO. I GOT A CALL TO COME AND PICK UP ONE OF THE WEED TRIMMERS AND THE CHAIN SAW. I DID SO AND HAD LOST MY RECIEPT. I HAD TO PUT THE DEPOSIT DOWN OR THEY WOULD NOT HAVE TAKEN MY ARTICLES TO BE REPAIRED. I GOT A HARD TIME FROM THE CLERK WHO DEMANDED TO SEE THE RECIEPT, EVEN THOUGH I TOLD HIM I HAD LOST IT AND I ASKED HIM WHY WOULD HE TAKE MY EQUIPMENT TO REPAIR IF I HAD NOT P, LACED A DEPOSIT DOWN. OH THEY DO THAT SOMETIMES WAS THE RESPONSE. FINALLY THE MANAGER CAME AND SAID SHE WOULD LOOK FOR THE DUPLICATE WHICH SHE COULD NOT FIND. I DID HOWEVER GET MY ITEMS AND PAID THE REPAIR BILL IN FULL. I THEN GOT CALLS ABOUT EVERY TWO OR THREE WEEKS TELLING ME THE PARTS WERE BEING LOCATED FOR THE CRAFTSMEN BUSH HOG/TRIMMER. THEN ON THE FIRST OF OCT. I GET A CALL TELLING ME MY WEED MACHINE WAS AT THE STORE READY TO BE PICKED UP. I FOUND THEY HAD NOT REPAIRED THE MACHINE BECAUSE IT WAS TOO OLD. SEARS ALWAYS REPLACES YOUR ITEM IF YOUR NOT SATISFIED OR YOUR MONEY BACK. THATS A JOKE. THEY NOT ONLY COULD NOT FIX MY CRAFTSMEN MACHINE BUT THEY WOULD NOT REPLACE IT OR REFUND MY DEPOSIT I PUT DOWN FOR THE DIAGNOSTIC TEST AS IT IS CALLED. I FEEL THE ITEM SHOULD BE REPLACED WITH A SIMILAR MACHINE OR YOUR STATEMENTS ABOUT CUSTOMER SATISFACTION MEAN NOTHING MORE THEN EMPTY WORDS. SEARS USED TO BE A STORE A MAN COULD RELY ON. NOT ANYMORE. IF THIS MATTER IS NOT RESOLVED I WILL WRITE LETTERS TO THE EDITOR AND INFORM EVERY ONE I KNOW JUST WHAT TO EXPECT FROM SEARS IN CUSTOMER SATISFACTION. NOTHING. THANK YOUR FOR YOUR TIME. EXPLANATION PLEASE. DAVID DOUGLAS HAMMER, 324 BUCKEYE HOLLOW ROAD, PRINCETON, WV 24740 PHONE 3044873096 EMAIL: