Respected sir/madam,
Previous to retirement from Sears, my plumber told me to get a new boiler for heat and hot water. My boiler had been a nightmare of blow ups and shut downs and was only about 5 years old when all these problems started. The company that sold it to my previous plumber had gone out of business, so repairs were next to impossible. This was not going to happen to me again, I had choices and I chose to have Sears install a new boiler, complete with service policy. From month one on I have had nothing but problems. Number 1, Sears Policies do not say, If you have an emergency they cannot come until your regular service day. Then when the regular service day comes more than likely the boiler needs a part that has to be ordered, arrives wrong or right, has to be reordered, and reordered, and installed on your next regular service day! Well, guess what? Here I sit after a week of waiting, no heat, no hot water. My spouse spent all morning making calls when this happened and finally got Helen, a Care Administrator who spent most of her day trying to get a specialist to come see us. Bless her heart, he came two days before our regular day and of course, had to order another part. How can a brand new boiler go so wrong? The policy covers the cost, but what happens if we don't carry a policy forever? At this point I want Sears to take this lemon out of my home and give me all my money back so I can get someone that is reliable if I have an emergency. I have been told by appointment department, boil water or use a neighbors bathroom, and no they did not have a number I could call to go over their position and get service. My spouse went on-line to get a care person. The CEO's number was disconnected!