Respected sir/madam,
I have been a customer of Sears for twenty years and am now retired on a fixed income; however I always buy my major appliances such a 51 inch TV, VCR, watches, and more solely from Sears. Last year I purchased a riding tractor lawn mover in Tampa, FL for the amount of $ 1250.00 and put it on my gold Sears card based upon a promotion of 12 months free of interest charges, I set-up my account in such a way that Sears received $110.00 every month for period of one year .Through out the year I purchased more items . At the end of August I called Sears customer care line and asked for my balance, they told me that they have added financial charges because the account had not been paid fully, I mentioned to him that the payment for the riding lawn mover was paid and I am still paying on other items. The gentleman said do not worry you have a two week grace period and you are within you time slot and to go ahead and make a full payment of $ 389 .00, we will waiver the financial charges; I did exactly that. This afternoon when I called the Sears customer care line to find out if they had received my payment or not; I spoke to a gentleman by name of Jordan L 1. He was very uncaring and rude and finally he said that I am sorry if our rep. had told you that we would waiver the financial charges however, I am the final authority in this matter and I will not grant you this waiver. I told him I was a valuable customer for many years, and with Sears reputation to please look into this matter because I have paid the amount I owe. He was very hurtful and unwilling to cooperate with me. Please look into this matter and I hope you can find a solution that will satisfy both of us. Thank you.