Respected sir/madam,
DIRECT TV installed the dish and equipment. The DVR buzzed loudly, ran all the time and got very, very hot. I requested a replacement. They sent a standard receiver which I had originally ordered as I did not want the DVR. The standard receiver worked fine however I was not able to access local channels with it and I was subscribed for local channel access and paying for same. Upon my request they sent an installer person to replace the standard unit with a HDreceiver. That was done and now the local channel pictures are side-barred, appear square and are not full screen. There is no fix for this they say, even though I had full screen pictures on my TV with the other two receivers, DVR and standard receiver. Now they say I should complain to my local TV stations because DIRECT TV has a problem with it\\s HD Receiver??? What is this? Didn\\t they make their HD Receiver properly? or program it properly?
I have a Master\\s Degree in Media and have never had a problem configuring things like receivers for TV. I do it all the time!!! I have spent what seems like hours on the phone with DIRECT TV about this issue and have no solution to the problem. Previously I had DISH TV and never, NEVER had a problem with their services from day one.