Respected sir/madam,
The Direct TV DVR converter we were issued stopped working. After spending \"forever\" on the phone trying to get the thing working again I was told that we needed this replaced. We had to wait for a replacement to arrive and then mailed the broken one back. Again I had to spend time on the phone getting the new converter working.

Some time later when calling Direct TV with a billing issue we found out that the replacement of a non functioning converter now extended our contract another two years! We wanted to cancel the service but if we do, we have to pay a fee to get out of this extended contract. How can they do that without informing us?