My Husband and I purchased an entire bedroom set from Mor Furniture in Feb 2008. The bed was cheaply made and has since broke and now my mattress is on the floor. The set is still under warranty but I am getting the run around by these idiots. A tech came out and told me it was indeed a manufacture defect and that the bed frame was poorly made. I guess he forgot what he told me because he told is supervisor that it is customer negligence. I am beyond upset and everytime I call I get a different person on the phone the warehouse managers are rude and the sales people are wouldn't you know, no longer employed with Mor when I call back and ask for them. DO NOT BUY FROM MOR!!! I will never purchase from them again and I will tell everyone I know about my horrible experience and have them pass the word on...They should teach there employees customer service skills and they should also back their merchandise.