Respected sir/madam,
I WILL NEVER BUY ANYTHING FROM SEARS AGAIN...SERVICE IS HORRIBLE. I WILL PAY MORE ELSEWHERE IT IS SO NOT WORTH IT TO DEAL WITH SEARS!!! I HOPE THEY CRUMBLE AND GO BANKRUPT, IT WILL SERVE THEM RIGHT! We renovated our kitchen 6 years ago and in the process purchased all new appliances from Sears. Our refrigerator died on November 1, 2009. We called Sears the next morning to obtain a service call. We were given an appointment a week later, November 9th. So already one full week without a refrigerator...I am not talking a microwave or dishwasher or even a dvd player...this is a necessity!! The service man was very nice, but did not have the proper parts in his van to make the repair. We had to order them. Being that it was our refrigerator and we had already lost all of the food, had eaten out more than usual, been nervous about the condition of the food in the coolers ...I asked, Can we please pay for overnight shipping to expedite this? He said, THAT could NOT be done..After discussing it for a while he made an appt for 10 days later, November 18th. As soon as I purchased 6 bags of ice, I called Sears Customer Service...I spoke with a woman from another country...who allowed me to be transferred to her Supervisor. This person said, As soon as you get your parts, call us and we will send a repair person right away...She assured me, if it was Thursday, I would get a repair on Friday (still 13 days without a refrigerator). Got the part on Thursday, called right away and got another woman from another country and she said, there were no available appts for Friday...only on the day I had scheduled. I explained, you must be misinformed...I was promised by Louie that this would be taken care of for me. I kept hearing the same apology and canned response over and over...THE SYSTEM SUCKS!!! I asked for someone above her that could help, I asked for dispatch, I explained and reexplained...I was put on hold numerous times and eventually disconnected...
Called another person tonight to see if I could get any further...nothing...they keep saying if someone cancels...Who is going to cancel, we are all desperate, especially if we have been waiting weeks!!!
I am totally baffled that this is how they operate. Plus, the 10 people I told today ALL told me horror stories about the Service, or the lack thereof, that they received from Sears...PITIFUL!!!