When I was in Singapore on 30 October 2009 my Nokia phone stopped working so I went to the Ion Nokia store. It was suggested a new phone would provide immediate mobile access. My first question was whether a Nokia phone purchased in Singapore would be fully operational in Australia. I was assured that it was.

Therefore I purchased the top of the range Nokia N97 $959.00. I was told that it had full Australian customer service support with only a small charge for any warranty related problems.

Upon return to Australia the phone stopped functioning so I contacted customer service. It was confirmed that the phone is not fully functional and will not work on the Telstra Next G phone network. With no assistance from Nokia customer service I wrote to Nokia Australia on 4 November 2009 and the Nokia Group in Finland on 5 November 2009.

Nokia Australia responded yesterday to advise it was not their problem. In essence Ion Nokia have made false and misleading statements in relation to the sale of the Nokia N97 and I should pursue Ion Nokia for a refund.

I have asked Nokia customer service for the details to return the phone for a refund on several occasions but there is no response.

Therefore I require a refund for this misrepresented Nokia N97.