Direct TV charged my credit card over five hundered dollars without my permission. They said that four hundred of this would be returned once I sent in my equipment and access cards. I returned these items via FEDEX and never got the refund. I filed a complaint with my bank and called Direct TV to see where my refund was. They told me on several different ocassions that my refund was either processed and had been sent to my bank or was still processing. They refused to let me speak to a supervisor. They hung on up me repeatedly. On top of all of this they kept adding PayPerView charges to my account which they refused to close. This was AFTER I returned to access cards and boxes. I couldn't have watched this stuff if I'd wanted to. It's all documented with my bank and FEDEX. They continue to send me bills in different amounts for things I didn't order and have yet to return my money as is documented by my bank who not only conducted their own investigation. But, refunded my money themselves when Direct TV would not respond to their inquiries. To date my account is still not closed with them and although I paid my bill in full and then some. They still insist I owe my final bill plus these new charges I could not have made. Don't go with Direct TV