Respected sir/madam,
Hello, my account # is 81782569, my name is LaVena Setnor, my account is under my laid offhusbands name, Dave Setnor. I was on the phone for 4 hours yesterday concerning the fact that you folks went into my bank account that held $29.82, and cleared it out for $548.54. I was flabberghasted that someone without my authorization could come in...wipe my account dry, cause a bunch of bouncing checks, leave me high and dry of being able to pay my frckn mortgage payment! How is this legal! I feel as though i have been robbed! I called your direct tv personel, i let them know my husband(a heat/air tech) was laid off, i let them know i was doing what i could to make ends meet and soon i would catch up on my $124.00 dollar bill! I called you, i touched bases, as i have with all of the companies i owe, because i am a conscientious person...trying to survive...with one income and 5 children...NOT on the welfare system, with a house/car payment! I admit, satellite is a luxury, as are the cell phones...PGE, WATER, CAR INSURANCE, HOUSE PAYMENT...these are not luxuries! they are a fact of staying alive and well...as is food on the table for my family! My honest to God in Heaven question to you is this...how can you honestly go about bragging of helping poor folk, when in all reality, you just made me even more poor. Every dollar counts to me! I have 3 different $25 charges on top of the $548.54 that my bank covered to pay you...they charged me for it! I called your company 4 times and told them the $ is not there...i got 4 different answers on how to handle it...all not helpful! Even PGE gives me payment options, you gave me none! I have no way of buying food, gas...anything...your $548.54 has my bank account on hold and basically it is like being held for ransom! My family is not on food stamps, i could buy nothing all week...i am so frustrated, and i am wondering how you can help me? can you? I will preach this story, i promise...unless you help me!!