Direct Tv Charges Of Over 500.00 & Bad Customer Complaints

Respected sir/madam,
I had Direct TV for over 5 years and our bill went up. So my husband and I cancelled our service. Upon calling the customer service department the person I spoke to told me to disregard the next billing statement and if anything was owed they would send out a new statement the following month. A few months later we recieved a new bill for over 200 dollars then we got one for over 400 dollars. I tried callling the company several times and would be on hold forever. If anyone has ever tried calling you know it is a pain. They want you to enter your phone number and if you don\\t have an account it doesnt work! I have a two year old so you can imagine how difficult this is! So I went on their website and submitted an email. Come to find out the charges came from 1. they had no idea that I called and cancelled my service so they let it run for 2 months and charged me for it plus late fees!! 2. They billed me for an HD recieved that my husband and I paid 100 dollars for at best buy and didnot return. OK please tell me why they would think I would return something to them that I paid for? Also, why would they keep service on for someone who didnot pay for it. Not only did it take me emailing them ten time to get this answer but I am still trying to get aresponse on how to handle a now Wood Law Firm bill of over 500 dollars! I called a number that the customer service department emailed me because they say they cant deal with this by email. Guess what-it is no longer in service!! I am sorry but I donot feel comfortable dealing with these idiots by phone because they have no records of our previous phone call. I swear it is like pulling teeth to try and get answers from these people. Now we have a deliquent account on our credit report. This is so sad that a company can do this and I feel like we have no other choice but to pay something we donot owe.

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hcreek

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Posted: 22 Apr , 2010 by M Stephens

I had DirectTv for 5 horrible months and cancelled because they lost one of my payments and was trying to make me pay the amount again plus late fees I refused I sent them copies of the payment with their stamp on the back they did not get it so they said I faxed the copies 2 times they did not get the faxes so they said I cancelled service and mailed back their boxes I had previously asked my cc not to accept charges from Direct because I knew from reading the bad reviews what they were going to do American Exp assured me they would not accept charges I checked my account online 2 days later and lo and behold there was a charge of 467 from Direct and Direct said they had not gotten the boxes and were going to charge me another 487 I called FedEx and got the boxes straightened out I called American Exp and disputed the charges the money was returned to my account pending the outcome of the dispute I wrote the BBB The FTC and the Attorney General I also filed a complaint against my cc for accepting the charges The BBB responded and wrote my cc My cc responded and wrote BBB and the letter was forwarded to me It stated that the charges may be reapplied to my account pending the outcome of the case I closed my American Exp account and told them I would not be responsible for any futher charges I hope this helps anyone out there that is having problems with Direct You can dispute the charges on a credit card and sometimes with a bank but you need to close the account or change account numbers if the money is returned to prevent recharging by directtv also you can file for arbitration on the BBB website to get your money back

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