Respected sir/madam,
This bank charges outrageous fees. They charge a $5 fee every day your account is in a negative status, only making it even more negative, digging you in a deeper hole! The fees are incredibly horrible. Besides the fees, my biggest complaint about them is their online banking system. When making a purchase using your check card, you will find it in the Pending section the same day you make the purchase, then the next day, the transaction just disappears! It is neither in the Pending or Posted section! This causes serious confusion to customers who rely on online banking to do check and balances. Then a few days later, you will find the transaction appear in the Posted section, after youve forgotten about the purchase and wonder why your balance is all of a sudden not what you thought it should be. I emailed customer service about this, and their reply said that because of the system, there is no way for a transaction to remain in the Pending section while it is being cleared. This is such B.S. because other banks I have been with keep the pending items showed as pending. I feel this just screws consumers up and is Wells Fargos way of collecting more fees.