I ordered the product on the 21st and it was a 14 day trial to be canceled on the 14th day. I than called on the 8th which happen to be a monday and also happen to be day 15. They charged my account and refused to credit it. Claiming I did not call on time (by one day not even 24hrs). I have been cancelled however and wont receive anymore shipments. Huh I guess they get my 150.00 for free cause I get nothing else. Not even a prorated amount refunded or anymore product. I was told there is no one else to talk to. I was told there is not a manager on duty. I was told that this very unhelpful rude person was all there was for my issue. I at the same time order acaii who advertise with them and they had no problem refunding my money and cancelling and understood that my doctor said due to diabetes I could not take these product. My product did not come for 2 days and should have been when my trial started since technically you cant start a trial till your product comes in. I plan to do all I can to make sure no one else orders this product due to poor customer service or satisfaction. Please if you have any help with this email me at myjem04@yahoo.com