Respected sir/madam,
I have been trying to resolve an issue with Choosedirect over a hottub that I ordered in November 2009. I was originally told that the hot tub would arrive 8-11 weeks later meaning in February. In February, I sent an email asking when the tub would be shipped. I received an email from them stating that it would be shipped in April with no explanation as to the delay but was told I would receive incentives for being patient.
I was told that the hot tub would be shipped on the 7th of April and that I would receive the tub on April 25th. I did not hear from Choosedirect, so I sent another email inquiring to the date that I would receive the hot tub. I got an email back stating that the tub would now be shipped in May instead of April, again with no explanation of why it was again delayed.
I called the company and explained that since they have been unable to live up to the contracted date of 8-11 weeks and then again could not produce the product within 6 months, I wanted my money refunded to my paypal account.