After it was verified that the line that had fallen across a main street into our neighborhood was a telephone line, we called AT&T. We were told it is after service hours and would have to wait until the next business day. Again, we explained that the line was across a main street, 3 feet off the ground and he repeated, the service department is closed, it closes at 4:00 pm, it was 5:00pm. Us neighbors had to watch the line to avoid drivers having an accident. One bicyclist had to turn and drop after almost going though while we were on the phone trying to get to AT&T. Finally had to call 911 for help. No one from AT&T showed up until 10:00 am the next day!