Respected sir/madam,
I typically dont complain but the recent experience my family and I had at the Columbus, WI restaurant was absolutely horrible! I called the number listed on their website on 10/2/09 and spoke to a representative and was told a district manager would call me back and I have yet to receive a call back some 19 days later?? Im wondering if I will get a reply from the written letter? We just moved to our new home and this was our first visit to this BK. We decided to dine in. We waited 20 minutes for our food (chicken fries, whopper and an angus burger- all meals)While we waited we witnessed the staff arguing in front of customers the entire time, the manager on duty slammed her headset down on counter and walked away, the managers family stopped by and her children were hanging off the counters and were demanding her attention while she had customers. After she gave them cookies and soda cups they still were quite rowdy. I understand having a family and working...we are a working family also but there are appropriate times to have them visit you at work 6:45 at a restaurant probably isnt a good idea Probably wouldnt have bothered me so much if she was paying attention to what was going on at her job. it was very obvious i was upset after about 10 minutes and yet she offered no explanations or any compensation fro our wait. There were many drive-thrus and customers that came