Respected sir/madam,
Dear Sir,
I write to you with both the utmost disgust at your after sales servicein Dubai and barely an ounce of hope that this letter will be met with anything more than a text book apologetic response. However, as a letter of complaint is probably the last stone to be unturned in my quest for some semblance of customer service at Nokia, I feel I have no choice but to undertake what will obviously be a colossal waste of my time and energy.
Allow me to start at the beginning. I purchased a Nokia 6710 Navigator from the Nokia showroom in Burjuman mall, Bur Dubai on the 7th of April. In just over 20 days, the keypad of my brand new phone began functioning erratically. When I took it back to Michael, the sales person who attended to me when I made the purchase, I was informed that I could only return / exchange a phone within 7 days of the purchase. However, he reassured that problem was most likely just a software glitch that could easily be rectified by performing a software upgrade which would take approximately an hour. Not one to make a fuss, I decided to indulge in some window shopping in the mall whilst I waited. After spending FOUR HOURS (when an estimate is quadruples, it ceases to be an estimate and ends up being just plain ignorance) memorizing every window in the mall, I was informed that the problem still persisted and that the phone would need to be taken to the Nokia service centre on Khalid Bin Waleed road where I was asked to contact the manager, Mr. Robbie.