LET ME TELL YOU ALL SOMETHING... OKAY? I happen to be one of those women/men who answer those phones at the CALL CENTER that you are calling and verbally abusing. Really, is that necessary. Most of us who answer those phones have worked there less time that you have been being charged. We didnt work there when it happened, we didnt enter in any of your information FOR you, we are working in one of the hardest industries there is and yet...why do we chose to be there... because we like to HELP. We are helpers when we answer that phone. While we do understand your frustration - we want to help remedy the situation. Every company will do something that angers you at some point. Its how they resolve the issue that matters. That gal on the other end of the phone had nothing to do with your enrollment.