Respected sir/madam,
These Digital River/ Avast! element 5 people... (I have noted the numerous posts about Avast!4/Digital River. These are almost certainly the very same people. They are changing their name as product promotions come along.) I hold a copy of my invoice, and keep it saved in Google Docs, but the activation keycode (which they zipped up it cant be viewed!) does not register the prouct (avast! Internet Security 5). When i went to the DRe5 website to complain, their system asked me to enter my email address and the last 5 digits of the credit card. I did this, and their system tells me there was no such order! I have the invoice! Invoice for order # 333084685 dated 31-MAY-2010. Now, when I tried to get help fom the so-called avast forum, the problem got even worse: I had to register for the forum, which requires my email address, a user name, and a password creation. I did all that, and, guess what, when I try to actually sign in, it asks me if I forgot my password and gives me the option to recieve another reactivtion through email. It keeps doing this over and over again. I have about five account activation emails in by in box. They are apparently useless, at least to me. I cant even call up a reminder for the password, as their system suggests, because it never offered me an opportunity to make or respond to one in the first place! The fact is, I did NOT forget my password