Respected sir/madam,
hi, I am an Airtel DTH customer, my first request for people who are / will be reading this message is please take a wise decision before going for DTH ensure that the Customer service it good if not atleast responsive, i have relocated to Hyderabad recently i have recharged my account with 800 Rs for which 600 will be deducted for reinstaslling the dish, i have raised a service request calling 1215023 ( Not a Toll free no they will charge you 50 paise for every 3 mins) and got a schedule on sunday 12 noon ( 30 May 2010) no technician turned up or not even a call from any airtel authirities this happened twice this time an executive took the call and said she is raising a complaint on the issue and said she will call me in an hours time but nothing worked not even a missed call, and again spoke to the customer support executive and escalated this issue and said that i want to talk to the higher authorities in the department and spoke a nice person who promised that the technician will reach my place by 10 am ( 31 May 2010) but no action once again the same disappointment, when i call them this time the executive said the appoinment was missed ( means as if i am not in my home) and said that my compliant status is still showing as open and the dish will be installed today ( 1 June 2010) 3 pm and when i was expecting nothing happened, every time i am getting the same response starts with an appology.