Respected sir/madam,
n 10/13/09 I filed a claim at Bonco Popular. They gave me provisional credit, and on 11/13/09 the bank toke it back.
The only thing was that I opened up a unsecure credit card for $500.00 dollars. So they toke the money from the credit account and
gave my the balance. They also claimed that the money from the credit card account was not in the bank and they had to send me
a check.

On 5/19/10 I filed a claim the bank repersentative told me that it would take 30 to45 days for the investigation. I went in to Bonco Popular
on 6/24/10 the bank repersentative told me that the claim was denied, but I never received a letter. On the same day I write requesting
the documents used to make this determination. on 7/28/10 I sent out a second letter still no documents. I also spoke to a customer care service person named Melanie on 7/22/10 and 8/7/10. I have not heard anything nor have I received any documents.