I bought an Invicta watch from an authorized dealer and within the first 6 month the band was broken. If you ask my wife, she will tell you that I treated this watch better than I treat my own children !
I called the company to complain and of course the band is not covered but what is a watch without a band?? at any rate i called customer service and they are very polite and empathetic but they just say sorry we cant help you, I have to pay $58 for the stupid band. I asked for a supervisor, no supervisor. I asked for an 800 number to complain, doe s not exist. I asked for an email or just an address, just the ones posted on the website and of course they don\\t go anywhere...
I guess its the business model, sell good looking stuff and the hell with customer service. In other words, snatch business. Very sad because I really love this watch. I hung up and I tried to overcome my anger with no luck. About 2 months after I gave up and said I will pay the damn $58 and dont look back. After placing the order, the rep. tells me as part of the disclouser that it may take up to 90 days to get the band !!!