Respected sir/madam,
My husband was deployed so I put the account on hold so that they wouldnt charge us when it wasnt being used. Six months later I paid the bill twice and then put it back on hold because thats what they told me that I had to do. They never put it on hold and six months after that they were taking money out of my account for it. When I called they told me that it was never put on hold and I said fine but I was sending the stuff back and that they weren\\t to take anymore money of of my account and sent them the mailing info not even two days after I sent the stuff they took out the money for the stuff. So I called them and they said it would take 5 days to return the money after they got the stuff. I called back 2 weeks later and they told me that I had to wait until the statement went out and then after 5 business days they would put it into my account. I called back today and they told me that now it was going to take 6-8 weeks to return the money. So not only have I paid for a service I didnt use but they are keep my money as long as they can.