Respected sir/madam,
We moved to Sandpoint, ID from Denver - and were disappointed when COMCAST wasnt available for our phone, internet and television services. We contacted Frontier (local phone provider) and they had a bundled package with Direct TV and Verizon for Internet Services. We bought their package and have had a rude awakening with DirectTV - after over a period of two weeks, over 10 hours on the phone w/ their technical department, installation department and customer service (more like .. your a customer, who cares?) we still dont have the services we requested, we are paying for them and now they want an additional $125.00 so, we can get what we want - even though we were told we already paid for everything. Their customer service attitude is, you signed a two year contract - we have you and we can treat you how we want. Their staff doesnt care and when we ask to speak to a Supervisor, they transfer you and opps the line goes dead. When we did get a supervisor, all Tom employee # 253788 - said - Pay us $125.00 - that is your only option and he hung up. DONT SIGN A CONTRACT WITH THEM - customer service is non-exsistent, technical service (we had 2 technicans and the problem still isnt solved.) and management dont care - because you have a two year binding contract. FIND ANOTHER PROVIDER - this isnt worth the headaches, phone bills and limited service options.