Respected sir/madam,
Customer By Web Form (WCH) - 12/23/2010 06:10 PM I spent an inordinant amount of time on the phone trying to order Direct TV - the yappy agent said I should expect an email confirmimg the offer details within 2 hours - still waiting. Whats up with that? Nice follow up Direct TV. Do you guys want my business or what? Do I need to kiss your behind or what? I called you remember? How about some competent follow through people?
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Response (Marcelo C. - 100139003) - 12/24/2010 03:57 AM Dear Mr. H,
Thanks for writing.
Im sorry to hear that you\\ve not received our email offer yet. We are experiencing higher than anticipated volume and our team is working hard to attend to your concern as soon as possible.
I just wanted to let you know that we received your email and I have forwarded it for special handling. A specialist will respond as soon one is available (likely within 24 hours).