Respected sir/madam,
I went to capital one bank houston stadium branch yesterday to wire transfer my money, and the transaction actually confirmed and done when I was there, but some hours later I received call from the bank and they asked me to come back to the branch office, otherwise they would hold the money until I come. I told them that money was for urgent use and should be released immediately, I would go to their office once I could find time back there. The manager there oral committed me that they would wire transfer that money within today business hour. But the money so far still hold...
If I could not go back to their office within 1 year, should they hold the money for 1 year?! If they made mistake and missed the document for signature, why they did not send the missed document to clients and ask the postman bring back the signed document back? why clients time and urgent wire transfer should be wasted by their bad service and fault operation????