Respected sir/madam,
We have been customers since the days of Prime Star (now Direct TV) and had no problems with this company. We upgraded this year (2010) because we wanted to get our local stations. Upon our request to Direct TV through their telephone service we were told that our system was to old to provide the local channels in our area so we would have to upgrade. The customer service representative stated we could have a new dish and components upgrade for free and even get a HD receiver for the upgrade. I also stated I would like to have HD DVR and a standard receiver for the the kid\\s bedroom. He said that I would be able to keep the receivers that I had originally purchase (not leased) from Radio Shack. We were waiting on the HD receiver that was promise in our upgrade only to find out later it was not part of the deal. When they installed the HD DVR they took of with our original receiver stating that it was an exchange. From there the junk kept coming. Be aware of all the charges before doing business with this company. You will not find a sympathizing individual who can do anything for you. We do not want our credit damaged so we will suffer for two years and then switch. We are a people of our word and will cancel. I just dont know what else we can do to get this taken care of. My recommendation is not to use this company. The billing came and besides the $311.00 that they charged us for the standard and HD Dvr receivers the bill added up to $ 133.00. A far cry from the $ 59.00 we originally had monthly.