Respected sir/madam,
I have been a customer of Sears for over 30 years. Having bought numerous appliances over the years. I always purchase the extended warranty on the clothes washer as they seem to need repairs.
I called for repair service on 1-3-11 and was told the serviceman would be here on 1-7-11. Tonight I received a call informing me that the technician was overbooked and could not be here until 1-13-11. This is rediculous...I wonder had I not had the service contract and they already had been paid for any repairs would it take that long.
This is not acceptable with me and I will not purchase another appliance from Sears. I will also inform anyone that will listen that Sears is not the company it once was. Customer Satisfaction quaranteed...NOT.