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Respected sir/madam,
On the 9th of December I ordered a ring for my wife off of the Zales website. It was a special order ring and said that it could take up to three week to deliver. On the 24th I received a email with a 15% discount and a message that they were sorry but it would not make it by Christmas. I understood and was grateful for the discount. It was Christmas and business was busy. Three weeks would put the delivery around the 30th. On the 30th I called and was told that they have no way of looking up delivery status on my order because it was a special order and subcontracted out to a jewelry maker. They said that they would put in a request for the status to the subcontractor and should hear back in a few days. On the 6th of Jan, with still no contact from Zales I called again and was told the same thing. I asked to speak with a manager and they said that they would personally email the subcontractor and call me back in 24 to 48 hrs. I repeated this all again on the 12th and 20th. I finally had enough and canceled the order. I know it is not as bad as some of the other stories but how can a company not know what the status of a order is? I know have to go out and find another anniversary gift that is a month late!
Post by Meraj
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