Respected sir/madam,
AS A CUSTOMER WITH DIRECT TV FOR FIVE YEARS, EVERY TIME I CALLED I GOT A DIFFERENT STORY, SO WHEN WE WERE READY TO MOVE NOV, 2010 I CONSIDERED GOING WITH DISH (FOUND THE SAME PROBLEMS WITH THEM SO CALLED DIRECT TV) TOLD THEM I WAS CONSIDERING SWITCHING TO DISH BECAUSE THEY WERE OFFERING HD FOR LIFE FREE. THE SUPERVISOR SAID I CAN DO THAT WE PROCEEDED WITH ALL OF THE SERVICES AND COSTS AND REVIEWED THEM THREE TIMES BEFORE WE ENDED THE CONVERSATION. THEY HAVE NO WAY OF CONFIRMING IN WRITING WHAT YOU ARE GOING TO GET UNTIL AFTER YOU GET YOUR FIRST BILL A MONTH LATER. I FIND I AM ONLY GOING TO GET IT FOR 12 MONTHS FREE!!! I APPEALED ALL THE WAY TO THE OFFICE OF THE PRESIDENT AND AM TOLD WE HAVE NO WAY OF OFFERING THAT TO YOU. ANOTHER LIE, BECAUSE THE PREVIOUS PERSON I TALKED WITH SAID IT IS ONLY AVAILABLE TO NEW CUSTOMERS.