Respected sir/madam,
last year i had my junction box re wired because an icecycle fell from the corner of my second story roof corner. Your tech came out fixed wires and reattached junction box in same exact spot assuring me it would not happen again. Well this year it happened again icecycle fell, ripped juction box off outside wall severing 2 wires from box. I call Direct TV and they tell me I have to pay for damage. I AM NOT RESPONSIBLE FOR DAMAGE your tech put back knowing what happened in the first place. You are going to loose a 130 dollar a month account because you wont assume responsibility. FIX it or I QUIT DIRECT TV. I give you 30 days to fix problem. I await your response.