Respected sir/madam,
Our local Fox provider and Direct TV have failed to agree on a renewal agreement to broadcast Fox. So, the customers still pay fees and we can not watch FOX on Direct TV. After waiting on hold for almost an hour we were basically told by Direct TV too bad, so sad. When we asked if our bill will be offset or if we can discontinue service so we can go to a cable provider we were told that our agreement says programming can change at any time so we will still be charged all the appropriate cancellation feels. I have been a Direct TV customer since I went and bought all the equipment and installed ourselves and this is the customer service we get?
Direct TV acts like they dont have to provide customer service and we should be happy they exist and we get what we get. I am ready to buy an antenna and I get what I get. It would be less frustrating!