I signed up for Direct TV service through Qwest and never signed any contract that ties me up with them for a certain period of time. Recently my satellite signal deteriorated to a point that I had to call for troubleshooting. Not only they informed me that I have to pay for solving the issues that is entirely Direct TV's, I can not cancel my service cause I signed up for 2 years of Direct TV service. I requested a copy of the service agreement which they dont have. One of the worst customer service experiences I ever had. Couple of point to remember for any prospective Customer here : * Make sure you don't sign any contract and read what you are signing. * If you have option go with the cable . They dont charge for this kind of crap.