Respected sir/madam,
I was recently at the Mapleview Mall in Burlington shopping at Zara. I have never had a issue at a different location, but I was absolutely disturbed at how the employees treat customers. I had purchased a top with my wife and needed to make an exchange for a different size. I stood at the counter for about 3 minutes right infront of 2 employee, chatting about un-related work things and completely ignoring our presence. (No one else was in that section and the store was not busy) Finally once they decided to service me, they simply looked around and said \"No, we don\\t have that top\" I had told them that I was here the day before and a gentlemen had told me there were other sizes in the back. They simple replied \"No.\" I stood there in disbelief how passive and plain RUDE they were being towards me and my wife. I then noticed the gentlemen that had helped me the previous day was working, and I decided to go ask him if he could find me the right size. Right away he replied Yes, let me check the back We then stood there waiting for him to return, my wife glanced over at the girls partly in disgust because of the fact they had lied about having stock in the back, but mainly looked over because of how loudly they were talking.